How to Remove Pop-Ups on Shopify.

Table of Contents

1. Introduction
2. Identifying the Source of Pop-Ups
3. Theme-Based Pop-Up Removal
4. Dealing with Third-Party App Pop-Ups
5. Removing Custom-Coded Pop-Ups
6. Adding Custom CSS to Hide Pop-Ups
7. Conclusion
8. FAQ Section

Introduction

Imagine you're browsing an online store, excited to explore a new collection of products, but instead, you're met with an intrusive pop-up that disrupts your experience. For many visitors, pop-ups can evoke frustration rather than engagement. While they serve the purpose of capturing attention—be it for promotional offers, newsletter sign-ups, or important announcements—they can also detract from a smooth user experience if not managed properly.

This leads to an essential question for Shopify store owners: How can you effectively remove or manage these pop-ups to ensure a seamless experience for your visitors? In this comprehensive guide, we will delve into the various methods to remove pop-ups from your Shopify store, whether they originate from themes, third-party applications, or custom code.

By the end of this article, you will have a clear understanding of the steps required to enhance your Shopify store's user experience by effectively managing pop-ups. We will explore different scenarios, from built-in theme features to third-party apps and even custom-coded solutions. Additionally, we will emphasize the importance of user experience and how Praella can assist you in creating a more engaging and effective online presence.

Identifying the Source of Pop-Ups

Before you embark on the removal process, it's vital to identify the source of the pop-ups. Understanding where these pop-ups originate can significantly simplify your approach to managing them. Here are the primary sources of pop-ups in Shopify stores:

1. Theme-Based Pop-Ups

Many Shopify themes come equipped with built-in pop-up features. These can include promotional banners, newsletter sign-ups, or even exit-intent pop-ups. If you are using a third-party theme, the functionality may vary, so it's crucial to explore your theme settings.

2. Third-Party Apps

Numerous apps available in the Shopify App Store are designed to enhance marketing efforts, many of which include pop-up functionalities. Common examples include email marketing tools, discount offer apps, and customer engagement solutions. If you've installed such apps, they might be responsible for the pop-ups you're experiencing.

3. Custom-Coded Pop-Ups

If you or a previous developer added custom code to your Shopify store, it might be generating pop-ups. These custom-coded pop-ups could be implemented in various ways and might require a more technical approach to remove.

Identifying the source of the pop-ups is the first crucial step in effectively managing or removing them.

Theme-Based Pop-Up Removal

If your pop-ups are originating from your theme settings, follow these steps to disable them:

1. Access Your Shopify Admin Dashboard: Log in to your Shopify admin panel.

2. Navigate to Online Store > Themes: Find your current theme in the Themes section.

3. Click on Customize: This will take you to the theme editor.

4. Locate Pop-Up Settings: Look for sections related to pop-ups. Depending on your theme, this could be labeled as "Pop-Ups," "Newsletter," or similar options.

5. Disable the Pop-Up: If you find the option, simply toggle it off or delete the content associated with the pop-up.

Note: The exact path may vary based on the theme you are using. If the settings are not easily visible, they may be nested under broader categories like "Sections" or "Theme Settings."

Dealing with Third-Party App Pop-Ups

When pop-ups are linked to third-party apps, the removal process entails the following steps:

1. Identify the Responsible App: Start by determining which app is causing the pop-up. This may involve checking the settings of each installed app.

2. Access App Settings: Once you identify the app, navigate to its settings within Shopify.

3. Disable the Pop-Up Feature: Look for options to disable the pop-up feature. Many apps provide settings that control whether a pop-up is active.

4. Contact Support if Needed: If you cannot find the option to disable the pop-up, reach out to the app’s support team for assistance or consider uninstalling the app if it no longer serves your needs.

Removing Custom-Coded Pop-Ups

If the pop-ups were added through custom coding, you will need to access the code editor to remove them. Here’s how to do it:

1. Access the Code Editor: In your Shopify admin, go to Online Store > Themes > Actions > Edit Code.

2. Inspect Key Files: Look for relevant files such as theme.liquid, footer.liquid, or specific JavaScript files where the pop-up might be coded.

3. Locate the Pop-Up Code: Identify the segments of code that initiate the pop-up. This may require some familiarity with HTML, CSS, or JavaScript.

4. Remove or Comment Out the Code: If you are confident in making the changes, you can either delete the code or comment it out (by wrapping it in /* comment */ for CSS or // comment for JavaScript) to prevent it from executing.

Caution: Editing code can be risky, especially if you are unsure of what you are changing. Always back up your theme before making any modifications. If you inherited the site or are uncertain about the code, it may be wise to consult with a developer.

Adding Custom CSS to Hide Pop-Ups

In cases where directly removing the pop-up code is not feasible, you can use custom CSS to hide the pop-up instead. Here’s a simple guide:

1. Access the Code Editor: Go to Online Store > Themes > Edit Code.

2. Open the CSS File: Locate your theme’s CSS file, typically named theme.scss.liquid or similar.

3. Add Custom CSS: Insert the following code at the bottom of the CSS file, replacing .popup-class-name with the actual class name of your pop-up:

   .popup-class-name {
       display: none !important;
   }
   

4. Save Your Changes: Once you've added the code, save your changes to apply it.

This method effectively hides the pop-up without altering the underlying code, providing a temporary solution while you consider a more permanent fix.

Conclusion

Pop-ups can significantly impact the user experience on your Shopify store. By understanding their sources—be it theme-based, third-party apps, or custom-coded—you can effectively manage or remove them to create a more welcoming online environment. Whether you're disabling pop-ups through theme settings or customizing CSS, the key is to prioritize user experience.

Remember that pop-ups should enhance your site, not detract from it. Always back up your theme before making changes and consider the implications of removing specific pop-ups. Tailoring your use of pop-ups to the interests of your audience can lead to better engagement and improved conversion rates.

If you're looking for expert assistance in enhancing your Shopify store’s user experience, consider partnering with Praella. Our services, including user experience design, web and app development, and growth strategy consultation, are tailored to help you achieve your vision and elevate your brand. Learn more about our offerings here.

FAQ Section

Q: Can removing pop-ups negatively affect my Shopify store's performance?
A: Removing unnecessary pop-ups can actually improve user experience, potentially leading to better engagement and conversions. However, it's important not to remove pop-ups that are critical to your business strategy, such as email sign-up forms or important announcements.

Q: What if I remove a pop-up and decide I want it back?
A: If you're unsure about removing a pop-up permanently, consider disabling it instead, if possible. This way, you can re-enable it later. For custom-coded pop-ups, ensure you back up the original code before making any changes.

Q: How can I ensure that removing a pop-up won't break my site?
A: Always back up your theme before making changes to the code. If using a third-party app, read the documentation or contact the app's support team. When in doubt, consult with a Shopify expert or developer.

Q: Can I use pop-ups in a way that isn’t intrusive?
A: Yes, pop-ups can be effective when used sparingly and with purpose. Ensure they are relevant to your users' interests and appear at suitable times during their site visit, such as exit-intent pop-ups or after a set period.

Q: Is there a way to test the impact of pop-ups on my site’s performance?
A: Consider using A/B testing tools to compare user behavior and conversion rates with and without pop-ups. This can provide valuable insights into how pop-ups are affecting your site’s performance.