CrunchLabs
Ringkasan
Tantangan
Menawarkan langganan bulanan yang unik
CrunchLabs, sebagai bisnis ecommerce berbasis langganan, bertujuan untuk memberikan pelanggan dengan produk bulanan yang unik dan eksklusif untuk meningkatkan kepuasan dan tingkat retensi mereka. Namun, mereka mengalami tantangan dalam menerapkan fitur ini karena tidak tersedia secara default di platform ReCharge.
Untuk mengatasinya, CrunchLabs mencari solusi inovatif untuk menawarkan pengalaman yang dipersonalisasi kepada pelanggan mereka. Mereka mengeksplorasi berbagai opsi dan akhirnya memutuskan untuk mengintegrasikan fitur kustom ke dalam platform mereka, memungkinkan mereka untuk mengkurasi produk unik untuk pelanggan mereka setiap bulan.
Dasbor status pesanan
Crunchlabs telah memperhatikan bahwa pelanggan mereka kesulitan untuk melacak pesanan langganan mereka yang akan datang. Hal ini menyebabkan ketidakpuasan dan kebingungan, yang berdampak pada bisnis mereka. Oleh karena itu, mereka meminta kami untuk menunjukkan tanggal pesanan yang akan datang di dasbor akun pelanggan.
Solusi
Offering unique monthly subscriptions
In order to overcome the Recharge blocker, we provided a custom solution that leverages the ReCharge order to create a webhook. We created a webhook that triggers the creation of new orders with unique products on a monthly basis. The webhook was configured to automate the generation of new orders and products, enabling our clients to focus on other aspects of their business.
To implement our custom solution, we collaborated with our client's development team to create custom code integrated with their existing ReCharge setup. We designed a separate system to manage the subscription and product generation process, allowing our client to offer a unique and exciting subscription service.
In technical terms:
1) We created one collection with 12 unique items.
2) When the first order is placed, the subscription's line item property is updated with the second box properties (Product title, id, SKU). We achieved our initial goal by combining this and using Recharge's order creation webhook.
With this, 1 box will be delivered every month for 12 months, and the process will continue automatically later.
By taking this approach, CrunchLabs was able to differentiate itself from its competitors and provide its customers with a one-of-a-kind experience. Our custom solution provided them a competitive edge in the subscription industry by overcoming the blocker of the default feature not being available in ReCharge. By automating the process of generating new orders and products, our client was able to focus on other aspects of their business and improve their overall efficiency.
Orders status dashboard
To address our client's requirement, we provided a custom solution that uses the Recharge’s Subscription Delivery API to display the next order date. The Subscription Delivery API is a powerful tool that provides merchants with a wide range of data related to their subscription products. By leveraging this API, we retrieved the next order date for each customer's subscription product and displayed it in their account dashboard.
To implement this custom solution, we collaborated with our client's development team to integrate the Subscription Delivery API into their existing ReCharge setup. We created a custom code that retrieved the next order date for each customer's subscription product and displayed it in the customer account dashboard.
This solution enabled our client to display upcoming order dates for their subscription products in the customer account dashboard. By providing transparency and visibility into their subscription orders, our client was able to improve customer satisfaction and retention. Customers could keep track of their upcoming orders and plan accordingly, which led to a better overall experience.
Solusi kustom dan pemikiran out-of-the-box
Tim kami menyediakan solusi kustom untuk mengatasi tantangan yang dihadapi oleh klien kami di industri langganan. Kami berhasil mengatasi pemblokir Recharge dengan membuat webhook yang mengotomatiskan pembuatan pesanan baru dengan produk unik setiap bulan. Hal ini memungkinkan klien kami untuk menawarkan layanan langganan yang berbeda sambil fokus pada aspek lain dari bisnis mereka. Dengan membedakan klien kami dari pesaing, solusi kustom kami memberikan mereka keunggulan kompetitif, meningkatkan kemampuan mereka untuk memenuhi permintaan pelanggan secara efektif.