This can’t be played down. It is serious, and we take it seriously. We have migrated brands from CrateJoy and other various platforms successfully time after time. Whether it is a $1MM ARR or $50MM ARR - we take our time and make sure we do it right. We also collaborate with our 3rd party partners and your team to ensure everything goes as smoothly as possible. Regardless of the complexities around your subscription products, offerings, billing cycles, and shipping cycles…our team has seen it all. When it comes to CrateJoy, currently, the only subscribers we can’t migrate are the ones from CrateJoy’s marketplace.
Given that we do need CrateJoy’s assistance with the migration, one thing to keep in mind is that as of 2022, CrateJoy has shared with us that their team does not provide any assistance during Q4, so timing and planning around this is critical.