CrunchLabs

Monthly subscription service to ignite your inner engineer and inspire you to reach for the stars.
Praella Shopify Plus Agency - CrunchLabs - Mark Robber - Hero Image

The Brief

The Challenge

Offering unique monthly subscriptions

CrunchLabs, as a subscription-based ecommerce business, aims to provide customers with unique and exclusive monthly products to enhance their satisfaction and retention rates. However, they encountered a challenge in implementing this feature as it was not available by default in the ReCharge platform.

To overcome this, CrunchLabs sought innovative solutions to offer their customers a personalized experience. They explored various options and eventually decided to integrate a custom feature into their platform, allowing them to curate unique products for their subscribers monthly.

Orders status dashboard

Crunchlabs had noticed that their customers struggled to track their upcoming subscription orders. This led to dissatisfaction and confusion, which affected their business. Therefore, they asked us to show upcoming order dates in the customer account dashboard.

The Solution

Offering unique monthly subscriptions

In order to overcome the Recharge blocker, we provided a custom solution that leverages the ReCharge order to create a webhook. We created a webhook that triggers the creation of new orders with unique products on a monthly basis. The webhook was configured to automate the generation of new orders and products, enabling our clients to focus on other aspects of their business.

To implement our custom solution, we collaborated with our client's development team to create custom code integrated with their existing ReCharge setup. We designed a separate system to manage the subscription and product generation process, allowing our client to offer a unique and exciting subscription service.

In technical terms:

1) We created one collection with 12 unique items.

2) When the first order is placed, the subscription's line item property is updated with the second box properties (Product title, id, SKU). We achieved our initial goal by combining this and using Recharge's order creation webhook.

With this, 1 box will be delivered every month for 12 months, and the process will continue automatically later.

By taking this approach, CrunchLabs was able to differentiate itself from its competitors and provide its customers with a one-of-a-kind experience. Our custom solution provided them a competitive edge in the subscription industry by overcoming the blocker of the default feature not being available in ReCharge. By automating the process of generating new orders and products, our client was able to focus on other aspects of their business and improve their overall efficiency.

Orders status dashboard

To address our client's requirement, we provided a custom solution that uses the Recharge’s Subscription Delivery API to display the next order date. The Subscription Delivery API is a powerful tool that provides merchants with a wide range of data related to their subscription products. By leveraging this API, we retrieved the next order date for each customer's subscription product and displayed it in their account dashboard.

To implement this custom solution, we collaborated with our client's development team to integrate the Subscription Delivery API into their existing ReCharge setup. We created a custom code that retrieved the next order date for each customer's subscription product and displayed it in the customer account dashboard.

This solution enabled our client to display upcoming order dates for their subscription products in the customer account dashboard. By providing transparency and visibility into their subscription orders, our client was able to improve customer satisfaction and retention. Customers could keep track of their upcoming orders and plan accordingly, which led to a better overall experience.

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How We Helped

Custom solutions and out-of-the-box thinking

Our team provided custom solutions to overcome challenges faced by our client in the subscription industry. We successfully tackled the Recharge blocker by creating a webhook that automated the generation of new orders with unique products on a monthly basis. This allowed our client to offer a distinctive subscription service while focusing on other aspects of their business. By differentiating our client from competitors, our custom solution provided them with a competitive edge, enhancing their ability to meet customer demands effectively.

Internal stakeholders have been so impressed with the work, that they've continued to retain the collaboration and consistently make improvements to the site. Praella has effectively conducted seamless migrations, and they've implemented the successful transfer of 50,000 respondents. They did what they said they would, every time. Great communication and you could tell they really cared.

- Chief Marketing Officer, CrunchLabs
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